I have been a customer for over three years as well as my family for more years than me . We have dealt with nothing but quality customer service . Calling nationwide for any issue we have is easy and there is no voice automated issues and goes right to a human who can easily help you. I have had nothing but great experiences with nationwide and will continue to use this company. Shawn Fitzgerald is who i deal with mostly and cant express how much he helps me. I got a new car recently and he helped me through the whole process. A great experience all around with this company.